Stop and record the problem
Note what happened, when it started and any warning lights, noises or symptoms. Contact us as soon as you can.
Claims guide
How to make a claim
Something has gone wrong with your vehicle. Here is what to do, what we need from you and when repairs can begin. We assess every claim against the terms of that policy.
Before any repair work starts
Get a diagnosis, then wait for written authorisation from Love Warranty. Starting repairs or paying upfront before approval may affect your claim.
The process
Six clear steps
The quicker we receive a clear diagnosis and the right supporting information, the quicker we can assess what happens next.
Arrange a diagnosis
Ask a suitable repairer to diagnose the fault. Do not authorise repairs, order parts or pay for work at this stage.
Send us the claim details
Provide your policy ID, vehicle registration, fault description, diagnosis and any supporting documents or estimates available.
We assess your cover
Our claims team reviews the diagnosis, evidence, vehicle history and applicable policy terms. We will ask if anything else is needed.
Wait for authorisation
We confirm the decision and, where approved, the agreed route for repair and payment. Work must not begin until we have authorised it.
Repair and completion
The repairer follows the authorised route. We keep the decision and supporting records together and confirm the next step if anything changes.
What to prepare
Information that helps us assess your claim
You do not need to delay contacting us until every item is ready. Start the claim promptly and we will explain what is required for your circumstances.
✓Your Love Warranty policy ID
✓Vehicle registration and current mileage
✓The date the fault began and a clear description
✓The repairer's diagnosis and repair estimate
✓Service history, maintenance evidence and recent invoices if requested
✓Photos, videos or diagnostic reports that help explain the fault
After submission
What happens next
Information check
We check that we can identify your policy, vehicle and reported fault, then request anything missing.
Assessment
The claims team reviews the diagnosis and evidence against the cover and conditions that apply to your policy.
Decision and next step
We explain the outcome. If approved, we confirm what work is authorised and the agreed route for repair and payment.
We aim to provide a first human response within 24 hours, a decision within 72 hours of the evidence we requested being submitted, and payment of approved claims within 3 working days. If the fault, estimate or proposed work changes, ask us before proceeding.
Contact claims
Choose the easiest way to reach us
You can start online, speak to the team, or email your claim information. Please include your policy ID and vehicle registration whenever possible.
Online form
Start a claim
Send the details you have and upload the information needed for the claims team.
Open claim form →Phone+44 (0) 330 390 3959
Call the team if you need help starting a claim or understanding what to provide.
Call claims →Emailclaims@lovewarranty.com
Email your policy ID, registration, diagnosis and supporting documents.
Email claims →Ready to get started?
Send the details you have now. Our claims team will guide you through anything else needed.