Love Listed
Major mechanical cover for eligible cars of any age or mileage. It means every eligible car leaves with a clear level of protection and creates the right moment to explain True Love.
Love Products · way 1 of 3
Two products. One complete package.
Give Love Listed with eligible cars, offer True Love as the paid upgrade, and use managed billing, claims, renewals and dealer support around the sale.
True Love
Broader protection for eligible cars up to 90,000 miles and 15 years. It adds electrical, air conditioning, infotainment and hybrid or EV component cover to the mechanical protection.
Product comparison
What changes between the two?
The policy documents supplied with each warranty contain the full terms, exclusions and claim requirements.
| Area | Love Listed | True Love |
|---|---|---|
| Who pays | Included by the dealer | Customer-paid upgrade |
| Eligibility | Any age and mileage | Up to 90,000 miles and 15 years |
| Cover | Major mechanical | Mechanical, electrical, air conditioning, infotainment and hybrid or EV components |
| When offered | Attached to every eligible car | Explained at the point of sale as the broader option |
This page is a dealer summary. The certificate and policy terms supplied with each warranty are the full rules.
The commercial package
More than the cover itself.
Love Products brings the practical services around the customer conversation, from payment flexibility to support after the sale.
Automated direct debit
Automated collections and clear records reduce repetitive dealer administration.
Monthly payment options
Help eligible customers afford broader cover through monthly payment options where available.
Renewals
Create a route to continuing cover and dealer margin after the original sale.
Full claims
Love assesses managed-route claims against the relevant policy terms and evidence.
Named dealer management
A named person helps teams launch, improve and resolve day-to-day questions.
Marketing support
Give sales teams practical material and support for a clear forecourt conversation.
Rescue and recovery
Include rescue and recovery where the applicable policy and agreed product package provide it.
Included cover
Love Listed: what is covered
Included with the car. Any age, any mileage. The main mechanicals that keep the car moving.
Covered
Not covered
This is a dealer summary. The certificate and policy terms supplied with the warranty are the full rules.
“This covers the basics. For electrical, air conditioning and infotainment, that is True Love.”
Example failures
Covered if a listed part failed. Plugs or coil packs are not.
Shock absorbers covered if they fail. Bushes are not.
Hydraulic failure covered. Discs and pads are not.
Paid upgrade
True Love: what is covered
Paid upgrade. Eligible cars up to 90,000 miles and 15 years. The expensive, complicated jobs.
Covered
Not covered
This is a dealer summary. The certificate and policy terms supplied with the warranty are the full rules.
“This is the cover that deals with the big bills. If it is an important moving part, it is usually included.”
Example failures
Covered parts and labour, subject to the policy excess.
Covered unless missed servicing or oil starvation caused it.
Covered unless water damage or physical damage is found.
True Love is for cars up to 90,000 miles and up to 15 years old. If the car is outside that, Love Listed is still the included option.
On the forecourt
What your salesperson says
Four clear points are enough to explain the products and the claim process.
- Every eligible car leaves with Love Listed.
- True Love is the upgrade if the car is within 90,000 miles and 15 years.
- “This is the basics. True Love is electrical, air con and infotainment as well.”
- If they want the claim process: we assess it against the policy. They must get a diagnosis and wait for our say-so before work starts.
The managed route
How the programme works
A clear flow from the sale through administration and, if needed, claim assessment.
- The dealer sells the car and attaches the right Love product.
- Billing, contributions and programme funds follow the dealer agreement.
- Love Warranty runs registration, documents, support and managed claims.
- If something fails, we assess the claim against that policy’s terms and confirm the next step.
Fund, risk and shortfall arrangements vary by dealer and policy. The dealer agreement and applicable policy documents govern the outcome.
Dealers can see warranties, claims, programme activity and reports. Dealers or groups wanting their own proposition can use white label; operators wanting direct control can run WarrantyOS.
For motorcycle dealers
Motorcycle cover
Motorcycle warranty cover is live and sold through dealers. James Purcell is Managing Director, motorcycle cover. Eligibility and terms are confirmed with the dealer, not on this website.
Claims
If something fails
Follow the claim process and wait for written authorisation before any repair starts.
- Contact us as soon as the fault is noticed.
- Get a diagnosis. Do not start the repair.
- Send diagnosis and details.
- We assess against that policy.
- Wait for written authorisation.
We aim to give a first human response within 24 hours, a decision within 72 hours of the evidence we requested being submitted, and to pay approved claims within 3 working days.