Become a dealer
Complaints

Tell us what went wrong

We want to understand the issue and put things right where we can. This page explains how to contact us and what information will help us investigate.

How to complain

Email support@lovewarranty.com or write to Love Warranty Limited, St Oswald Suite, The Nostell Estate Yard, Nostell, Wakefield WF4 1AB. Please tell us that you want to make a complaint.

What to include

  • Your full name and contact details.
  • Your policy ID and vehicle registration, where relevant.
  • A clear description of what happened and what outcome you are seeking.
  • Any dates, correspondence, documents or evidence that help us investigate.

What happens next

  1. We acknowledge the complaint the same day and provide a reference.
  2. We investigate within 3 working days.
  3. We give a final response within 5 working days.
  4. If you are still unhappy, ask for a Claims Lead review.